Our support professionals will be happy to help you. You can contact our helpdesk with all your questions about Logic Vision software during office hours. The follow up to these questions is by telephone and direct, if possible. If you have questions that warrant it, our staff can also take a look at your screen from a distance.
If you require a second line support intervention, our second line support professionals will answer your question(s) as quickly and efficiently as possible.
Transfer of Knowledge
So that we can ensure that our answers to your requests for help succeed in raising the level of knowledge of the application within your organization, we ask you to identify 2 to 3 key users. These key users will be the individuals having contact with our helpdesk. If the same question arises several times from different end users, the key users will often be able to provide the answers. This will have positive consequences upon how the system is accepted.
Logic Vision registers all calls to its helpdesk. The knowledge base that we have developed over the years allows us to respond to your questions quickly and effectively.
In order to make use of our support, you need a valid maintenance contract that you sign upon the purchase of your Logic Vision solution. If you have not signed a maintenance contract but still wish to ask a question, you may of course do so. In such a case, we invoice you on the basis of actual costs.